Infochainly ("we," "us," or "our"), operating at infochainly.com, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, in compliance with the California Consumer Privacy Act (CCPA) and other applicable privacy laws.
1. Information We Collect
We collect information you provide directly to us, such as when you fill out a contact form, request a quote, or communicate with our team. This may include:
- Full name, email address, and phone number
- Mailing or billing address
- Vehicle information (make, model, year, VIN) for inventory, repair, or financing inquiries
- Financial information submitted for financing applications
- Messages, feedback, or testimonials you submit
We also automatically collect certain technical data when you browse our site, including IP address, browser type, device information, pages visited, and referring URLs, through cookies and similar tracking technologies.
2. How We Use Your Information
We use collected information to:
- Respond to inquiries about services, inventory, repairs, and financing
- Process and manage financing applications
- Improve our website, services, and customer experience
- Send administrative communications and, where permitted, marketing updates
- Comply with legal obligations and enforce our Terms
- Detect, prevent, and address fraud or security issues
3. Cookies and Tracking Technologies
We use cookies and similar technologies to operate and improve our website, remember your preferences, and analyze site traffic. Cookies may be classified as essential, functional, analytics, or advertising cookies. You can control or disable cookies through your browser settings; however, disabling certain cookies may affect site functionality. For more details, please review our Cookie Policy.
4. Third-Party Services
We may share information with trusted third-party service providers who assist us in operating our business, such as payment processors, financing partners, analytics providers, and hosting services. These parties are contractually obligated to protect your information and use it only for the purposes we specify. We do not sell your personal information for monetary consideration. We may disclose information to comply with legal requirements, protect our rights, or in connection with a business transfer such as a merger or acquisition.
5. Your Privacy Rights (CCPA)
If you are a California resident, you have the right to:
- Know what personal information we collect, use, and disclose
- Access a copy of the personal information we hold about you
- Delete personal information we have collected, subject to certain exceptions
- Opt-out of the sale or sharing of personal information (we do not sell personal data)
- Non-discrimination for exercising your privacy rights
- Correct inaccurate personal information
To exercise any of these rights, please contact us using the details below. We will verify your identity before processing your request and respond within the timeframe required by law.
6. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal, tax, and accounting obligations, resolve disputes, and enforce our agreements. Financing-related records may be retained longer to meet regulatory requirements. Once retention periods expire, we securely delete or anonymize your data.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
8. Children's Privacy
Our services are not directed to individuals under 16 years of age, and we do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy regularly.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Infochainly
2847 Meridian Avenue, Suite 210
Sacramento, CA 95816
Email: [email protected]
Phone: (916) 528-4073
You may also review our Terms of Service and Cookie Policy for additional information regarding your use of infochainly.com.